Your data, protected.
How Zentro Motors collects, uses, and protects your personal information when you browse, inquire, register, or purchase export vehicles.
- Secure account data
- Cookie preferences
- International buyers
How we handle your information
This policy applies to Zentro Motors website visitors, registered customers, and export buyers. It covers data collected through our website and related sales communications.
Last updated: June 2026
This Privacy Policy explains how Zentro Motors ("we", "us", or "our") collects, uses, discloses, and protects personal information when you visit our website, create a customer account, submit inquiries, place export orders, or otherwise interact with our services.
By using our website or services, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use our website or provide personal information to us.
1. Who We Are
Zentro Motors is a Japanese used vehicle export company based in Minato-ku, Tokyo, Japan. Our registered office address is:
Zentro Motors Office, 2-11-3 Shibaura, Minato-ku, Tokyo 108-0023, Japan
For privacy-related questions, contact us at info@zentromotors.com.
2. Information We Collect
2.1 Information you provide directly
We may collect the following information when you register an account, submit a contact form, request a quote, place an order, subscribe to our newsletter, or communicate with us:
- Full name and contact details (email address, phone number, WhatsApp number)
- Country of residence and delivery destination
- Account login credentials (passwords are stored in hashed form and are not readable by our staff)
- Vehicle preferences, inquiry messages, and order instructions
- Billing, invoicing, and payment reference information
- Shipping and consignee details required for export documentation
- Any documents or correspondence you choose to send us
2.2 Information collected automatically
When you use our website, we may automatically collect:
- IP address, browser type, device information, and operating system
- Pages viewed, referral URLs, and general usage data
- Session identifiers and security-related logs
- Cookie and similar technology data as described in Section 9
2.3 Information from third parties
We may receive limited information from payment processors, shipping agents, inspection partners, or marketing platforms where you have interacted with us through those channels.
3. How We Use Your Information
We use personal information for legitimate business purposes, including to:
- Respond to inquiries and provide quotations, proforma invoices, and sales support
- Create and manage customer accounts and export orders
- Process payments, issue invoices, and maintain financial records
- Coordinate vehicle inspection, export documentation, and international shipment
- Provide order tracking, delivery updates, and after-sales communication
- Send service-related notices, security alerts, and administrative messages
- Send marketing communications where permitted by law and your preferences
- Improve our website, inventory presentation, and customer experience
- Detect, prevent, and investigate fraud, abuse, or security incidents
- Comply with applicable laws, regulations, customs requirements, and lawful requests
4. Legal Basis for Processing
Depending on your location and the nature of the processing, we rely on one or more of the following grounds:
- Performance of a contract or steps taken at your request before entering a contract
- Our legitimate interests in operating a secure and efficient export sales business
- Compliance with legal obligations, including customs, tax, and anti-fraud requirements
- Your consent, where required (for example, certain marketing communications or optional cookies)
5. How We Share Information
We do not sell your personal information. We may share information only as necessary with:
- Freight forwarders, shipping lines, port agents, and logistics providers
- Inspection companies, surveyors, and documentation agents
- Payment service providers and banks involved in your transaction
- Professional advisers such as lawyers, accountants, or auditors where required
- Technology providers that host, secure, or support our website and systems
- Regulatory authorities, customs agencies, or law enforcement when legally required
We require service providers to handle personal information appropriately and only for authorized purposes.
6. International Data Transfers
Because Zentro Motors exports vehicles worldwide, your information may be transferred to, stored in, or accessed from countries other than your own, including the United Arab Emirates and your destination country. Where required, we take reasonable steps to ensure appropriate safeguards for cross-border transfers.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:
- Active customer relationships and open orders
- Legal, tax, customs, and accounting record-keeping requirements
- Dispute resolution, enforcement of agreements, and fraud prevention
When information is no longer required, we delete it or anonymize it where practicable.
8. Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account password confidential and notifying us promptly of any suspected unauthorized access.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain secure sessions and remember saved vehicles or preferences
- Understand website traffic and performance
- Support analytics tools where enabled by site settings
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality such as login sessions or saved vehicle lists.
10. Your Rights and Choices
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where no longer necessary or where legally permitted
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of marketing emails by using unsubscribe links or contacting us
To exercise these rights, email info@zentromotors.com. We may need to verify your identity before responding.
11. Children
Our services are intended for adults and business customers. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, please contact us so we can take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes may also be communicated through our website or by email where appropriate.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:
Zentro Motors
Zentro Motors Office, 2-11-3 Shibaura, Minato-ku, Tokyo 108-0023, Japan
Email: info@zentromotors.com
© 2026 Zentro Motors. All rights reserved.
No data sales
We do not sell personal information. Data is shared only with logistics, payment, and compliance partners as needed for your order.
Retention limits
We keep information only as long as needed for active orders, legal record-keeping, and dispute resolution.
Global transfers
As an export dealer, your data may be processed in Japan and destination countries with appropriate safeguards.
Privacy questions
Common answers about your data on Zentro Motors
What information do you collect when I register?
We collect your name, email, phone, country, and account credentials. Passwords are stored securely in hashed form and cannot be read by our staff.
How do I exercise my privacy rights?
Email info@zentromotors.com with your request. We may ask you to verify your identity before providing access, correction, or deletion of your data.
Do you use analytics or marketing cookies?
Essential cookies run for security and saved vehicles. Analytics cookies load only if you accept them via our cookie notice. You can also control cookies in your browser settings.
Who receives my order and shipping details?
Shipping agents, freight forwarders, inspection partners, and banks involved in your transaction may receive limited information required to fulfil your export order.
Questions about your data or account?
Our team can help with privacy requests, account access, marketing preferences, and order-related data questions.